![]() Additionally, consumers allege the business fails to cancel their account or services when requested. Regarding service issues, consumers allege their service speed is inconsistent or slower than what they signed up for and outages are not repaired in a timely manner. Consumers primarily report concerns around service issues, customer service issues, billing issues and sales issues. Centurylink is prohibited from making false statement about prices and terms of all products it sells including it's own products and DirectTV.īBB files indicate a pattern of consumer complaints filed against this business. On October 31, 2017, Lori Swanson announced that Centurylink must better disclose its prices and fees in a court order that is part of her ongoing lawsuit against the company. Minnesota Attorney General alleges that CenturyLink has regularly misrepresented the price of its internet and television services and has routinely refused to honor its offers. ) Attorney General's suit also alleges that CenturyLink's used thousands of base-rate scenarios when charging for internet and television as well as offering promotional pricing without explaining the thousands of company rules and exceptions that cause consumers to pay more. ![]() Charges were filed against CenturyLink for using complex and deceptive pricing practices under Minnesota Statutes (the Uniform Deceptive Trade Practices Act and the Consumer Fraud Act. On July 12th, 2017, Minnesota’s Attorney General, Lori Swanson, filed a Summons and Complaint with the Tenth Judicial District. Government action that has been formally brought by a government agency but hasĪ summary of the government’s allegations, which have not yet been proven. ![]()
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